Privacy Policy

Farmer & Woodmore LLC DBA American Auto, referred to in this Privacy Policy as “American Auto Repair,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit americanautotn.com, contact our business, request an appointment, use our online forms or chat tools, receive communications from us, or otherwise interact with our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

You may provide information such as:

• Name
• Email address
• Telephone number
• Mailing or billing address
• Vehicle year, make, model, mileage, vehicle identification number, license plate number, or service history
• Appointment requests and preferred appointment times
• Requested repairs, maintenance needs, symptoms, or concerns
• Communications you send through forms, email, telephone, text message, website chat, or social media
• Reviews, survey responses, and customer feedback
• Payment and transaction-related information
• Fleet or business contact information
• Marketing and communication preferences

Payment card information may be processed by third-party payment processors. We may not directly store complete payment card numbers.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• Internet Protocol address
• Browser and device type
• Operating system
• Referring website
• Pages viewed
• Links or buttons clicked
• Dates and times of visits
• Approximate geographic location
• Website activity and conversion information
• Cookie identifiers and similar device information

Information From Other Sources

We may receive information from service providers and business platforms, including:

• Scheduling and customer relationship management platforms
• Automotive service and shop-management systems
• Payment processors
• Website hosting and analytics providers
• Advertising platforms
• Social media platforms
• Review and reputation-management services
• Communications providers
• Publicly available sources

2. How We Use Information

We may use information to:

• Respond to questions and service requests
• Schedule, confirm, reschedule, and manage appointments
• Provide estimates, inspections, maintenance, repairs, and related automotive services
• Communicate about your vehicle, appointment, estimate, repair authorization, service status, payment, or pickup
• Maintain customer and vehicle service records
• Process payments and transactions
• Provide customer support
• Send invoices, receipts, reminders, and service follow-ups
• Send marketing messages where permitted and when appropriate consent has been provided
• Request reviews or feedback
• Personalize website content and communications
• Measure website performance and advertising effectiveness
• Improve our website, services, operations, and customer experience
• Detect fraud, misuse, security incidents, and technical problems
• Protect our rights, customers, employees, property, and systems
• Comply with legal, regulatory, tax, insurance, and recordkeeping requirements

3. Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, session-recording technologies, and similar technologies to operate the website, remember preferences, understand visitor behavior, improve performance, measure advertising, and identify service opportunities.

These technologies may collect information about your device, browsing activity, interactions with our website, and the advertisements or pages that led you to us.

You may adjust your browser settings to block or delete cookies. Some website features may not function properly when cookies are disabled.

Where required by applicable law, we will provide additional cookie choices or obtain consent before activating nonessential tracking technologies.

4. Analytics and Advertising

We may use analytics and advertising services to understand how visitors use our website, measure conversions, display relevant advertisements, and improve our marketing.

These providers may use cookies, device identifiers, pixels, or similar technologies to collect information about your interactions with our website and other websites or services.

You may be able to limit interest-based advertising through your browser settings, device settings, advertising-platform controls, or recognized industry opt-out tools.

5. Website Forms, Chat and Automated Tools

Our website may include appointment forms, contact forms, live chat, automated chat tools, or AI-assisted communication tools.

Information submitted through these tools may be recorded, processed, summarized, or routed to our staff and service providers so we can respond to your request. Automated tools may occasionally provide incomplete or inaccurate information. They do not replace a professional vehicle inspection, written estimate, or confirmation from an authorized member of our staff.

Do not use website forms or chat tools to submit sensitive information such as Social Security numbers, banking passwords, complete payment card numbers, or other information that is unnecessary for your service request.

6. Text Messages and Telephone Communications

When you provide your telephone number, we may use it to communicate with you regarding:

• Appointment confirmations and reminders
• Estimate or authorization requests
• Vehicle service updates
• Repair status
• Payment or invoice information
• Vehicle pickup notifications
• Customer service follow-ups
• Review requests
• Promotional offers, when you have provided the necessary consent

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may receive one final message confirming your opt-out. For assistance, reply HELP or call (615) 644-1111.

Consent to receive marketing text messages is not a condition of purchasing goods or services.

Opting out of promotional messages does not prevent us from contacting you through nonautomated means or sending communications that are reasonably necessary to complete an existing transaction, respond to your request, protect your account, or provide legally required notices, where permitted by law.

The FCC requires businesses using covered automated calls or texts to recognize reasonable consent-revocation requests and honor them within the applicable timeframe.

7. How We Disclose Information

We may disclose information to:

Service Providers

We may share information with companies that help us operate our business, including providers of:

• Website hosting and maintenance
• Customer relationship management
• Appointment scheduling
• Shop and vehicle-service management
• Email and text-message delivery
• Telephone services
• Payment processing
• Analytics
• Advertising
• Data storage and security
• Review management
• Accounting, insurance, and professional services

These providers may access information only as reasonably necessary to perform services for us and subject to their contractual and legal obligations.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, subpoena, court order, or governmental request
• Enforce our agreements and policies
• Detect or prevent fraud, misuse, security threats, or illegal activity
• Protect the rights, safety, and property of American Auto Repair, our customers, employees, service providers, or others
• Establish, exercise, or defend legal claims

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, sale of assets, reorganization, insurance claim, or similar business transaction.

With Your Direction or Consent

We may share information when you request, authorize, or consent to the disclosure.

8. Mobile Information and SMS Data

We do not sell or rent mobile telephone numbers.

We do not share mobile information, text-message consent records, or SMS opt-in data with third parties or affiliates for their independent marketing or promotional purposes.

Mobile information may be shared with service providers that support message delivery, customer service, scheduling, shop operations, fraud prevention, security, or legal compliance. Those providers may use the information only to perform services on our behalf.

Text-message originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

9. Sale of Personal Information

American Auto Repair does not sell personal information for money.

Certain analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under the broad definitions used by some state privacy laws. Where applicable, consumers may request to opt out by contacting us using the information below.

Tennessee’s Information Protection Act became effective July 1, 2025 and applies only to businesses that meet specified statutory thresholds.

10. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain customer and vehicle records
• Complete transactions
• Meet warranty, accounting, tax, insurance, dispute-resolution, and legal obligations
• Protect our business and customers
• Maintain appropriate business records

Retention periods vary depending on the type of information, how it is used, and applicable legal or operational requirements.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, communication system, database, or method of electronic storage is completely secure. We cannot guarantee that information will never be lost, accessed, altered, or disclosed without authorization.

You are responsible for using appropriate precautions when sending information electronically.

12. Your Privacy Choices

Depending on where you live and the laws that apply, you may have the right to request that we:

• Confirm whether we process your personal information
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain information
• Provide a portable copy of certain information
• Opt you out of certain targeted advertising, sharing, or sales
• Reconsider a decision concerning a privacy request

These rights may be subject to exceptions, verification requirements, and legal limitations.

To submit a privacy request, contact:

We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of their authority.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Email Choices

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

You may continue to receive nonpromotional messages related to appointments, transactions, repairs, payments, warranties, safety, account activity, or existing customer relationships.

14. Children’s Privacy

Our website and automotive services are intended for a general audience and are not directed at children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through our website, contact us so we can review and remove it where appropriate.

15. Third-Party Websites

Our website may contain links to third-party websites, maps, payment services, social media platforms, or scheduling tools.

We do not control and are not responsible for the content, security, or privacy practices of third parties. Review their policies before providing information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The revised version will be posted on this page with a new “Last Updated” date. Material changes may also be communicated through the website or other appropriate methods.

17. Contact Us

Questions or requests concerning this Privacy Policy may be sent to: